Refund & Cancellation Policy

1. Billing basics

• All paid plans are billed monthly in advance through Razorpay, our payment processor.
• There are no long-term contracts and no setup fees.
• The free scanner and any free-tier features never involve a charge.

2. Cancelling your subscription

• You can cancel anytime, yourself, from Dashboard → Billing — no email, call, or justification required.
• Cancellation takes effect at the end of your current billing period. You keep full access until then, and you will not be charged again.
• Your data remains available per our Privacy Policy — you can export or delete it.

3. 7-day money-back guarantee

• If Aeotrak isn't what you expected, email hello@aeotrak.com within 7 days of your first subscription payment and we will refund that payment in full — no questions asked.
• The guarantee applies once per customer, to the first payment of your first subscription.

4. Other refunds

• Beyond the 7-day guarantee, payments are non-refundable and we do not provide pro-rata refunds for partially used billing periods — cancelling simply stops future charges.
• Duplicate or erroneous charges (e.g., you were billed twice for the same period) are always refunded in full — contact us and we'll fix it.
• If a verified, extended service outage on our side prevents you from using the product for a substantial part of a billing period, contact us — we'll make it right with a credit or refund at our discretion.

5. Plan changes

• When you switch plans (upgrade or downgrade), the new plan starts as soon as its first payment succeeds, and your old subscription is then cancelled automatically.
• Unused time on the old plan is not carried over, credited, or refunded.

6. Failed payments

If a renewal payment fails, we notify you and retry. If payment continues to fail, your account is downgraded and paid features are suspended until billing is restored. We never delete your data as a consequence of a failed payment.

7. How refunds are processed

Approved refunds are issued to the original payment method via Razorpay. Once initiated, banks and card networks typically take 5–7 business days to credit the amount (timing varies by bank and payment method).

8. Contact

Billing questions or refund requests: hello@aeotrak.com. We respond within 2 business days.